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  2. Organising an event

Organising an event

Event FAQs

  • What do we need to be able to accept online top-up payments?
  • How do I train my staff on how to use your devices?
  • How do we add, remove or amend a menu item on the devices?
  • How long does the battery last on the cashless device?
  • How do I view the performance of the cashless system after the event?

How-to

  • What is a pink screen and how do we prevent getting a pink screen when doing a transaction on tappit device?
  • How do I get out of a pink screen?
  • What if our venue or event lose our internet connection?
  • Our transactions are not synced to the server. What should we do?

Top up, pay and cash out

  • How do customers top up funds?
  • How do customers spend money?
  • What happens if the customers doesn't spend all of the money?
  • What if customers forget to cash out?

Customer Care

  • Our event is going cashless with tappit. Who is our main point of contact for support?
  • What level of support is available to us during/after an event?
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