Organising an event

Event FAQs

• What do we need to be able to accept online top-up payments?
• How do I train my staff on how to use your devices?
• How do we add, remove or amend a menu item on the devices?
• How long does the battery last on the cashless device?
• How do I view the performance of the cashless system after the event?

How-to

• What is a pink screen and how do we prevent getting a pink screen when doing a transaction on tappit device?
• How do I get out of a pink screen?
• What if our venue or event lose our internet connection?
• Our transactions are not synced to the server. What should we do?

Top up, pay and cash out

• How do customers top up funds?
• How do customers spend money?
• What happens if the customers doesn't spend all of the money?
• What if customers forget to cash out?

Customer Care

• Our event is going cashless with tappit. Who is our main point of contact for support?
• What level of support is available to us during/after an event?