You can request your money back at any time, but please note that your remaining balance will not be reflected on your account until 10 pm on the Sunday after activating your cashless card. Once your balance has been updated, your cashout will be equal to the updated balance minus the £1 cashout fee. Funds will be deposited into your designated account within 10 working days from the Sunday on which your balance has been updated. Cashout will open on 25th November and close 5th January.
Articles in this section
- Can I use cash to make purchases at the festival?
- How will I know how much credit I’ve got left on my cashless card?
- What if I lose my cashless card?
- Can I transfer my money to someone else’s cashless card?
- What if I have credit left on my cashless card after the event?
- When can I reclaim my unused credit?
- Is there a minimum balance required to cash out?
- How long is the cashless card valid for?
- I already cashed out, but want to go back to Winterland again. Can I use the same card?
- What if I have any questions?