You can request your money back at any time, but please note that your remaining balance will not be reflected on your account until 10 pm on the Sunday after activating your cashless card. Once your balance has been updated, your cashout will be equal to the updated balance minus the £1 cashout fee. Funds will be deposited into your designated account within 10 working days from the Sunday on which your balance has been updated. Cashout will open on 25th November and close 5th January.